Case studies across 15+ years of learning design.

AI Advisory Services for Sales Operations

• AI advisory
• Sales operations
• Executive enablement

Situation

Linchpin Solutions, an 8(a) | SDVOSB firm, needed to translate fast-moving AI capabilities into practical wins for their sales operations team.

Task

Provide AI advisory services that delivered immediate, substantial impact while building durable internal capability.

Action

Partnered closely with the VP of Sales Operations to identify high-leverage workflows, introduce the right AI tools, and coach the team on adoption.

Result

• Immediate, substantial impact on sales operations
• Strengthened internal AI fluency across the team
• Trusted advisor relationship with senior leadership

"We engaged Kyle from Thomes Consulting for AI advisory services, and the impact was immediate and substantial. Kyle brings a rare combination of deep AI expertise and a strong foundation in learning design, making complex concepts practical and actionable. From the very first session, we moved beyond theory with guidance and hands-on learning of advanced AI tools. This included helping us build a custom AI Agent tailored specifically to our operations."

Consultative Selling Skills for Global Sellers

• Custom AI agents (Copilot)
• Virtual coaching
• Short-form learning
• Storyline + expert video

Situation

Microsoft's global sales force needed sharper consultative selling skills, delivered in modern formats that respect a seller's time.

Task

Design a multi-modal program — from microlearning to immersive coaching — that scaled across roles and regions.

Action

Produced a portfolio of assets: custom Copilot AI agents, a virtual coaching program, short-form learning, and Storyline modules featuring expert video.

Result

• Adopted across global seller cohorts
• Reusable design patterns templatized for future programs
• Strong stakeholder endorsement from senior program leadership

"Kyle is an absolute standout — creative, collaborative, and always a step ahead. Her ability to simplify complex ideas and deliver high-impact learning makes her an invaluable partner."

Accelerate Your Prospecting — eLearning for Sellers

• eLearning
• Voices from the field
• Multi-role design

Situation

The business needed to lift sales qualifications across a 10,000+ seller organization spanning multiple roles.

Task

Design a single course that stayed relevant for every role, without ballooning into three separate productions.

Action

Built a 'Voices from the field' module letting sellers select their own role; the surrounding content stayed shared and consistent.

Result

• Economized production: 1 course vs. 3+ role-based courses
• Most-commented-on section by sellers
• Templatized the design pattern for future courses
• Launched to the entire sales force — 10,000+ sellers

The Drip Bot — AI Learning Campaign Assistant

• AI agent
• Copilot Studio
• Microlearning

Situation

High-quality content was sitting in deck form while microlearning was rapidly gaining traction across the firm.

Task

Use AI to convert existing content into drip-style learning campaigns delivered in sellers' existing Teams channels.

Action

Trained a Copilot Studio agent — 'The Drip Bot' — to convert any input into weekly scenarios, decisions, and feedback wrapped around the source content.

Result

• Draft learning campaigns produced in seconds
• Ramp time to draft designs reduced by hours per project
• Empowered the broader team to ship campaigns independently

Sales Mastery Program for Global Sellers

• Sales enablement
• Creative for YouTube
• eLearning

Situation

Google needed a flagship program to elevate creative-building skills for sellers working with YouTube advertisers.

Task

Design eLearning that taught sellers how to coach customers on building great YouTube creative.

Action

Led design and content development for the Sales Mastery curriculum, balancing brand craft with practical seller workflows.

Result

• Deployed to global seller audience
• Praised by stakeholders for creative tone and clarity

"Kyle thinks on her feet and always has an energetic and creative approach. She effortlessly navigates discussions with stakeholders and ensures that a project gets over the finish line — all while making the work fun and collaborative."

Consulting Skills — Design & Adoption Strategy

• Curriculum design
• Adoption strategy
• Communications campaign

Situation

McKinsey's flagship Cambridge EM College program needed a fresh communications strategy to drive enrollment.

Task

Reimagine the campaign tone and design an adoption strategy that lifted participation across consultants.

Action

Developed a 'royal current events' campaign theme and copy system, paired with a broader curriculum and brand strategy work for the Sales & Marketing practice.

Result

• Higher enrollment than any prior cohort
• Lower cancellation rate
• Set a new tone for the program's communication strategy

"Kyle came up with a 'royal current events' theme and copy that was just GENIUS, and helped set a fresh new tone for the program. The program experienced higher enrollment and lower cancellation than ever before."